Refund & Replacement Policy

Subscriptions are digital products that are delivered electronically and cannot be returned. Once your order is completed, the payment is not refundable, including for a change of mind, a mistaken purchase, or no longer needing the service.

If the access we delivered does not work, stops working during your paid period, or does not match the product description because of a technical problem, we will replace it free of charge. Your plan length is preserved, so you receive the full period you paid for.

Typical cases covered by a replacement:

• Access details or an activation code that are invalid or rejected by the platform.
• Access that is suspended or stops working before the end of your plan.
• Access that does not include the plan or features described on the product page.
• An order that was paid for but not delivered to your email.

If we cannot replace the exact service (for example because it is temporarily unavailable), we will offer an equivalent alternative of the same value or a credit for the unused part of your plan to use on another KDNEX subscription.

A replacement is not available where the problem is caused by a breach of the platform's rules, sharing or reselling the access, changing the credentials, a wrong email address entered at checkout, or by your own device, network or region restrictions.

Email hello@sitekd.com with your order email, the product name and a short description (a screenshot helps). We will review the request and arrange the replacement.

This policy does not affect any rights you have under mandatory consumer protection law in your country of residence.